FAQ'S

Christmas Delivery Dates

Last orders for Christmas is Friday 13th December  2019. This is for UK & USA customers. 

POSTAGE & DELIVERY FEES

  • UK 1st Class Royal Mail - Flat charge £3.10, or FREE on orders over £40
  • Europe 2nd Class Royal Mail - Flat charge £4.20 - 3-6 working days after dispatch
  • Rest of World 2nd Class Royal Mail - Flat charge £6.48 - 6-10 working days after dispatch


RETURNS POLICY

  • If something you have bought isn't quite right or not needed you have 30 days to return it. No problem!
  • The item/s should be returned in the same condition as you received it. Make sure it is safely wrapped for its journey back and that it is on a trackable signed for service. We cannot be held responsible for lost packages. You will have to pay the postage fees.
  • You will be offered a refund or alternative item/s
  • In the interest of hygiene and for your protection, we cannot accept returns of earrings or beauty products unless the items are of unsatisfactory quality, damaged, or unfit for purpose. If you require advice on returning items, please contact us.

DAMAGED OR MISSING ITEMS

  • Should any items be missing from your parcel when it arrives, faulty or damaged please notify us as soon as possible using our contact form
  • Use 2nd Class Royal mail signed for when returning a faulty item and we will cover the postage cost.